FAQ
1. Do you ship internationally?
Yes, we offer international shipping to most countries, including Europe, America, Asia, and Oceania.
2. How long will my order take to arrive?
Delivery times vary depending on your location. Typically, orders are delivered within 6 to 15 business days, but delays due to customs, holidays, or weather conditions may occur. You will receive a tracking number once your order has been shipped.
3. How can I track my order?
After your order is shipped, you will receive an email with your tracking number. You can use it to track your order on our Order Tracking page.
4. What payment methods do you accept?
We accept major credit cards, PayPal, and other payment options as shown during checkout.
5. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We process orders within 2 business days, and once the order has been shipped, changes may no longer be possible.
6. What if I receive a damaged or incorrect product?
If your order arrives damaged or you received the wrong item, please contact us within 14 days. We will arrange a replacement or a refund based on your preference.
7. Can I return a product?
Yes, you can return most products within 30 days of receiving them. The item must be in new, unused condition, with all original packaging and tags.
8. How do I initiate a return?
To initiate a return, please contact our customer support at support@omniprimo.com. We will provide you with the return instructions.
9. Will I be charged customs or import fees?
Depending on your country’s regulations, you may be subject to customs duties or import taxes. These fees are not included in our prices and are the buyer’s responsibility. Please check with your local customs office for more information.
10. Why did my order arrive in multiple shipments?
In some cases, items in your order may ship from different locations, resulting in separate deliveries. You will receive tracking numbers for each shipment.
11. What are your shipping costs?
Shipping costs are calculated based on the weight of your order and your location. You can see the exact shipping cost at checkout before confirming your order.
12. How secure is my payment?
Your payment is processed securely through encrypted payment gateways. We utilize industry-standard encryption technologies to protect your personal information and payment details.
13. What should I do if my order hasn’t arrived yet?
If your order is delayed beyond the estimated delivery time, please contact us, and we will promptly investigate the issue and keep you informed.
14. Can I contact customer support for assistance?
Absolutely! Our customer support team is here to help. You can reach us at support@omniprimo.com. We are available Monday to Friday, 9:00 AM - 5:00 PM (EST).
15. How do I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address at the bottom of our homepage. This way, you’ll be the first to know about new arrivals, exclusive offers, and more!
